Effective date: August 10, 2025
Publisher: Mirrornews24 (“we,” “us,” “our”)
Mirrornews24 endorses and follows the Digital News Publishers Association (DNPA) Digital Code of Ethics. In line with DNPA’s framework, we commit to responsible, independent journalism and to safeguarding constitutionally protected freedoms while maintaining high editorial standards.
1) Our Core Commitments
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Follow the law: We comply with the Constitution of India and all applicable media and technology laws, including the Information Technology Act, 2000 (where applicable).
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Practice professional journalism: We uphold accepted norms of accuracy, transparency, fairness, and clear separation of news and opinion. Pre-publication verification is the rule; we avoid defamatory or baseless content.
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Right of reply: When allegations are carried, we seek and include the concerned party’s version; if a response arrives later, we update the story with the response and an update timestamp.
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Correct, edit, or remove errors: If any part of a report is shown to be false or inaccurate with supporting material, we will correct, edit, or delete the relevant section—and, where warranted, the entire story.
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Respect intellectual property: We honor copyrights and trademarks; when using third-party material we obtain permissions, attribute properly, and comply with takedown requests supported by documentation.
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Sensitive beats: Reporting on crime, courts, sexual offences, minors, communal issues, and similar topics is done with extra caution, presumption of innocence, privacy protection, and avoidance of harmful speculation. We also stay mindful of IT Act sections 67/67A/67B regarding obscene and child-sexual content online.
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Training & awareness: Our editorial teams receive periodic refreshers on legal and ethical obligations relevant to news publishing.
2) Alignment with India’s “Code of Ethics” for Digital News
As a publisher of news and current affairs, we observe the Code of Ethics under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules, 2021”), which requires adherence to:
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the Press Council of India’s Norms of Journalistic Conduct, and
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the Programme Code under the Cable Television Networks (Regulation) Act, 1995, along with avoiding any content prohibited by law.
3) Grievance Redressal (Three-Tier System)
We maintain a grievance mechanism consistent with the IT Rules, 2021:
Level I — Publisher (Mirrornews24):
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We acknowledge complaints within 24 hours and communicate a decision within 15 days of registration.
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We appoint a Grievance Officer (India-based) and display their contact details prominently on our site.
Level II — Self-Regulatory Body:
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If a complainant is unsatisfied or our decision isn’t issued in time, the grievance may be escalated to our registered self-regulatory body, which aims to decide within 15 days.
Level III — Oversight Mechanism (Govt. of India):
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Further appeals may be made to the Ministry’s Oversight Mechanism as provided under the Rules.
How to file a grievance (Level I):
Please email our Grievance Officer with: (a) your name and contact, (b) story URL and headline, (c) exact concern and requested remedy, (d) supporting documents/links/screenshots. We will acknowledge within 24 hours and aim to resolve within 15 days, per the Rules.
Grievance Officer (India):
Name: [Add name]
Email: [Add email]
Postal address/phone: [Add details]
(These particulars will appear in our site footer/contact page as required.)
4) Additional Disclosures under IT Rules, 2021
Where applicable, we publish periodic information on grievances received and actions taken, and preserve relevant records for at least 60 days, consistent with the Rules.
5) Continuous Improvement
We review our workflows, training, and editorial checks regularly to strengthen accuracy, fairness, privacy protection, and lawful, ethical reporting—consistent with DNPA guidance and India’s Code of Ethics.
Note: This page summarizes our adherence to the DNPA Digital Code of Ethics and the IT Rules, 2021. For the DNPA text and the legal framework we reference, see DNPA’s “Digital Code of Ethics” and the Government’s IT Rules, 2021 (Code of Ethics & grievance process).